The First Data Independent Sales Chargeback and Retrieval Department defends its
merchants' rights by making sure that the MasterCard® or Visa® dispute resolution guidelines have been met when the
cardholder-issuing banks send us transaction receipt requests
and contested transactions.
The Chargeback and
Retrieval Department protects our merchants and reaches
favorable resolutions for them. To achieve this, the
department reviews the merchant's responses to transaction
requests and contested transactions for completeness and
proper documentation.
First Data Independent Sales merchants can
always rely on representatives from the POS Help Desk to
answer questions about their point-of-sale (POS) processing
equipment, 24 hours a day, 7 days a week, in more than 140
languages and dialects.
Services by Cardservice International.
The FIRST DATA name, trademark and logo are owned by First Data Corporation. All other trademarks, service marks and trade names referenced in this material are the property of their respective owners. The First Data Independent Sales Agent Program is operated by Cardservice International, Inc. Cardservice International, doing business as First Data Independent Sales (FDIS), is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, CA. American Express requires separate approval. FDIS Cincinnati is an independent agent for Cardservice International.
