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Chargebacks & Retrievals


The First Data Independent Sales Chargeback and Retrieval Department defends its merchants' rights by making sure that the MasterCard® or Visa® dispute resolution guidelines have been met when the cardholder-issuing banks send us transaction receipt requests and contested transactions.

The Chargeback and Retrieval Department protects our merchants and reaches favorable resolutions for them. To achieve this, the department reviews the merchant's responses to transaction requests and contested transactions for completeness and proper documentation. First Data Independent Sales merchants can always rely on representatives from the POS Help Desk to answer questions about their point-of-sale (POS) processing equipment, 24 hours a day, 7 days a week, in more than 140 languages and dialects.

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Services by Cardservice International.
The FIRST DATA name, trademark and logo are owned by First Data Corporation. All other trademarks, service marks and trade names referenced in this material are the property of their respective owners. The First Data Independent Sales Agent Program is operated by Cardservice International, Inc. Cardservice International, doing business as First Data Independent Sales (FDIS), is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, CA. American Express requires separate approval. FDIS Cincinnati is an independent agent for Cardservice International.